Commentary essay on "blueprinting the service company - managing service processes efficiently"
Year of publication: |
2019
|
---|---|
Authors: | Fließ, Sabine ; Kleinaltenkamp, Michael |
Published in: |
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2163-9167, ZDB-ID 2659000-1. - Vol. 29.2019, 3, p. 281-292
|
Subject: | customer processes | Service blueprinting | service management | services processes | supplier procesess | Prozessmanagement | Business process management | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Ländliche Entwicklung | Rural development | Lieferantenmanagement | Supplier relationship management | Dienstleistungsmarketing | Services marketing | Dienstleistung | Services |
Type of publication: | Article |
---|---|
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Kommentiertes Werk nicht im Bestand |
Other identifiers: | 10.1080/21639159.2019.1622438 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L., (2016)
-
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von, (2015)
-
Möller, Sabine, (2004)
- More ...
-
Customer integration in business-to-business-marketing
Kleinaltenkamp, Michael, (1997)
-
Fließ, Sabine, (2015)
-
Kleinaltenkamp, Michael, (2002)
- More ...