Creating value for patients through service encounter experiences : evidence from Turkey
Year of publication: |
2023
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---|---|
Authors: | Akin, Mahmut Selami ; Okumuş, Abdullah |
Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 35.2023, 4, p. 828-848
|
Subject: | Analytical hierarchical process | Behavioral intention | Patient experience | Patient satisfaction | Service encounters | Structural equation modeling | Türkei | Turkey | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Strukturgleichungsmodell | Structural equation model | Experiment | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
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