E-service flexibility : meeting new customer demands online
Year of publication: |
2013
|
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Authors: | Jin, Yan ; Oriaku, Ngozi |
Published in: |
Management research review. - Bingley : Emerald, ISSN 2040-8269, ZDB-ID 2535152-7. - Vol. 36.2013, 11, p. 1123-1136
|
Subject: | An organization's internal flexibility | Customer activity cycle | Customer readiness | E-service flexibility | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Flexibilität | Flexibility | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing |
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