Service quality and satisfaction in the banking sector
Year of publication: |
2014
|
---|---|
Authors: | Fatima, Johra Kayeser ; Razzaque, Mohammed Abdur |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 4, p. 367-379
|
Subject: | Satisfaction | Structural equation modeling | Core service quality | Rapport | Relational service quality | Tangible service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Qualitätsmanagement | Quality management | Bank |
-
Byon, Kevin K., (2013)
-
The effect of service quality on customer satisfaction in an automotive after-sales service
Balinado, Justine Roy, (2021)
-
Cho, Young Sik, (2017)
- More ...
-
Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser, (2014)
-
Modelling roles of commitment on rapport and satisfaction
Fatima, Johra Kayeser, (2015)
-
Roles of customer involvement in rapport and satisfaction
Fatima, Johra Kayeser, (2013)
- More ...