The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Year of publication: |
June 2017
|
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Authors: | Cho, Young Sik ; Thiagarajan, Palaniappan ; Chong, Hyonsong ; Perkins, Samuel N. ; White, Joann |
Published in: |
International journal of operations and quantitative management : IJOQM. - Houston, Tex. : INFOMS, ISSN 1082-1910, ZDB-ID 1290624-4. - Vol. 23.2017, 2, p. 147-160
|
Subject: | Human-Oriented Quality Practices | System-Oriented Quality Practices | Customer Satisfaction | Strategic Leadership | Structural Equation Modeling | Qualitätsmanagement | Quality management | Strategisches Management | Strategic management | China | Strukturgleichungsmodell | Structural equation model | USA | United States | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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