The moderating effect of gender in urgent care service satisfaction
Year of publication: |
2017
|
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Authors: | Qin, Hong ; Boonme, Kittipong ; George, Benjamin ; Prybutok, Victor |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 24.2017, 3, p. 20-30
|
Subject: | behavioral intention | gender | partial least square structural equation modeling | patient satisfaction | urgent care service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Geschlecht | Gender | Partielle kleinste Quadrate | Partial least squares | Strukturgleichungsmodell | Structural equation model | Krankenhaus | Hospital | Patienten | Patients |
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