Consumers’ participation in the different phases of product or service production process is developing from ordinary to more creative forms. However, the literature has mainly focused on the latter, even though simple and non-creative participation is now widespread in our society. After...

The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this...

This chapter contains a method for organizational diagnosis. The method allows the diagnosis (1) of any job position;(2) of any organizational unit: a work team, a marketing department, a project-group, etc.; (3) of any type of organization which resembles a firm : small and large organizations,...

In this paper, we suggest a theoretical framework for ambidextrous organization. The relevance of this framework’s is tested by the study of the case of a fast moving consumer goods company. However we suggest to put the management controller role at the core of the ambidexterity logic in...

Les lancements de nouveaux produits sont en proie à des risques d’échec très importants. Et pourtant, la plupart des travaux en sciences de gestion ont un biais en faveur du succès. Les rares auteurs qui s’intéressent néanmoins à cette question adoptent généralement une position...

Several formulations to the mixed-model assembly line have been proposed in the literature. Such a problem is concerned with the production of a variety of product models. Vehicles fall into that category. The underlying assumptions of those models are often restrictive, therefore limiting their...

L’objet de cette communication est de montrer en quoi le regard croisé d’une analyse quantitative et qualitative a un intérêt profond pour analyser et comprendre les effets sur la santé et la satisfaction au travail des pratiques de travail caractéristiques du lean production. Nous...