Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods
by Manfred Bruhn
| Alternative title: | Qualitätsmanagement für Dienstleistungen |
|---|---|
| Year of publication: |
2023
|
| Authors: | Bruhn, Manfred |
| Publisher: |
2023.: Berlin, Heidelberg : Springer Berlin Heidelberg 2023.: Berlin, Heidelberg : Imprint: Springer |
| Subject: | Quality management services - Book | Service quality | Auditing | Services | Expectation Management | Cost-benefit controlling | EFQM Excellence Model | Quality controlling | Quality tools | Certification | Quality award | Dienstleistungsmanagement | Service management | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Strategisches Controlling | Strategic management control | Dienstleistungsbetrieb |
| Extent: | 1 Online-Ressource (XXV, 634 p. 310 illus., 309 illus. in color.) |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Handbuch ; Handbook |
| Language: | English |
| Notes: | This book is a translation of the original German "Qualitätsmanagement für Dienstleistungen" by Bruhn, Manfred, published by Springer-Verlag GmbH, DE in 2020. |
| ISBN: | 978-3-662-67032-3 ; 978-3-662-67031-6 ; 978-3-662-67033-0 ; 978-3-662-67034-7 |
| Other identifiers: | 10.1007/978-3-662-67032-3 [DOI] |
| Classification: | Qualitätsmanagement ; Marketing ; Betriebswirtschaft: Sonstiges ; Dienstleistungen: Allgemeines |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014318543