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Structural equation modeling
9
Structural equation model
8
Strukturgleichungsmodell
8
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Service quality
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Beziehungsmarketing
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Hale, Dena
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The journal of services marketing
Journal of business research : JBR
48
International journal of production economics
30
Organizational research methods : ORM
24
Technological forecasting & social change : an international journal
20
Psychometrika
19
Journal of retailing and consumer services
18
Quality & Quantity: International Journal of Methodology
17
Social Indicators Research
15
Cogent business & management
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Quality management journal : QMJ
12
Journal of business ethics : JOBE
11
Journal of open innovation : technology, market, and complexity
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
11
International Journal of Production Economics
10
International journal of hospitality management
10
Journal of Business Research
10
Journal of management : JOM
10
Journal of travel and tourism marketing
10
Administrative Sciences : open access journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
Administrative Sciences
8
Cogent Business & Management
8
Human resource management
8
International journal of project management : the journal of The International Project Management Association
8
Journal of Business Ethics
8
Journal of Open Innovation: Technology, Market, and Complexity
8
Journal of the Academy of Marketing Science
8
Management research review
8
Benchmarking : an international journal
7
International journal of economics and financial issues : IJEFI
7
Journal of purchasing and supply management
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MPRA Paper
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The journal of supply chain management : a global review of purchasing and supply
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International journal of quality & reliability management
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Journal of electronic commerce research : JECR
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Psychology & marketing
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The international journal of productivity and performance management
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AStA Advances in Statistical Analysis
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1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
Resistance of facial recognition payment service : a mixed method approach
Lee, Crystal T.
;
Pan, Ling-Yen
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 392-407
Persistent link: https://www.econbiz.de/10014228985
Saved in:
3
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
4
Investigating assortative mating processes inside Internet-dating-service settings
Schibik, Aaron
;
Strutton, David
;
Thompson, Kenneth N.
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 431-445
Persistent link: https://www.econbiz.de/10014276919
Saved in:
5
Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
Saved in:
6
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
7
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
8
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
9
Building trust by signaling trustworthiness in service retail
Kharouf, Husni
;
Lund, Donald J.
;
Sekhon, Harjit
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 361-373
Persistent link: https://www.econbiz.de/10010419912
Saved in:
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