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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Structural equation model
492
Strukturgleichungsmodell
492
Structural equation modeling
386
structural equation modeling
218
Consumer behaviour
131
Konsumentenverhalten
131
Partial least squares
67
Firm performance
64
Unternehmenserfolg
64
Structural Equation Modeling
62
Partielle kleinste Quadrate
61
Lieferkette
60
Supply chain
60
Relationship marketing
52
Beziehungsmarketing
51
Customer satisfaction
49
Kundenzufriedenheit
49
Structural equation modeling (SEM)
48
Innovation
41
Service quality
41
Innovation management
40
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40
India
31
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31
Theorie
31
Theory
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31
Innovation adoption
30
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29
Indien
27
SME
27
structural equation modeling (SEM)
27
Brand image
26
Estimation theory
26
KMU
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Markenimage
26
Schätztheorie
26
Internet marketing
25
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25
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39
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Jaiswal, Deepak
2
Kant, Rishi
2
Thakur, Ramendra
2
Ababneh, Khaldoun I.
1
Abdi, Farshid
1
Akin, Mahmut Selami
1
Akrong, Godwin Banafo
1
Altobello, Suzanne
1
Alén, Elisa
1
Assaker, Guy
1
Banerjee, Dipa
1
Bhatia, Sandhya
1
Bhatt, Kedar
1
Bhatt, Ruchi
1
Biswas, Abhijeet
1
Biswas, Debasish
1
Chudhery, Muhammad Adnan Zahid
1
Coker, Kesha K.
1
Coutinho, Eduardo Dias
1
Dhingra, Sanjay
1
El Haddad, Rania
1
El-Geneidy, Ahmed
1
Elliott, Kevin M.
1
Enginkaya, Ebru
1
Erdoğan, Hasan Hüseyin
1
Fang, Shih Chieh
1
Fang, Shyh-Rong
1
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1
Ganguli, Shirshendu
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Gopalakrishna B. V.
1
Goutam, Doddahulugappa
1
Gupta, Shelly
1
Ha Nam Khanh Giao
1
Hahn, Sabena S.
1
Hale, Dena
1
Hallak, Rob
1
Hollebeek, Linda D.
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The journal of services marketing
5
International journal of enterprise information systems : an official publication of the Information Resources Management Association
2
International journal of hospitality management
2
Journal of travel and tourism marketing
2
Quality management journal : QMJ
2
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
Global business review
1
Human systems management : HSM
1
IIMB management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of logistics : research and applications
1
International journal of production economics
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International review on public and non-profit marketing
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of air transport management
1
Journal of business-to-business marketing
1
Journal of financial services marketing : JFSM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of internet commerce
1
Journal of nonprofit & public sector marketing
1
Journal of vacation marketing : an international journal
1
Marketing intelligence & planning
1
Research in transportation economics
1
The TQM journal : the international review of organizational improvement
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
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1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
3
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
4
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
5
Determinants of customer satisfaction in a B2B IT context : a
structural
equation
modeling
approach
Sureshchandar, G. S.
- In:
Quality management journal : QMJ
30
(
2023
)
2
,
pp. 135-149
Persistent link: https://www.econbiz.de/10014291640
Saved in:
6
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
7
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
8
Technology readiness and e-service quality : impact on purchase intention and loyalty
Goutam, Doddahulugappa
;
Ganguli, Shirshendu
; …
- In:
Marketing intelligence & planning
40
(
2022
)
2
,
pp. 242-255
Persistent link: https://www.econbiz.de/10013172937
Saved in:
9
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
10
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
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